RETURNS & EXHANGES
Our return policy is we will gladly exchange the item or allow return of the item for in store credit within 14 days from the purchase date.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. All tags must still be intact.
Several types of goods are exempt from being returned - Perishable goods such as food products, candies, all natural products, bath products such as bath bombs, shampoos, conditioners, and lotions.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
- Final sale or Clearance Merchandise (no exception).
To complete your exchange or return, you can bring your item in to the store or will need to pay for the shipping to mail the product back to Falcon Creek Boutique, 111 S. Main St. Madisonville, Ky 42431. In all cases, please let us know the reason for your return or exchange.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable) - Once your item is received and approved for exchange or in store credit, we will let you know. A gift card will be provided for in store credit.
If you have any questions, please contact us at firstname.lastname@example.org.
Sale items (if applicable) - Sale items are a final sale and cannot be returned for in store credit. We always want our customers to be fully satisfied. If you would like to exchange a sale item for the same item different size, we will do what we can.
Shipping - Our mailing address is 111 South Main Street, Madisonville, KY, 42431, United States. You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your gift card or exchanged product to reach you, may vary.
If you are shipping an item valued over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
All orders over $50.00 qualify for FREE SHIPPING. Orders under $50.00 ship for a flat rate of $6. All items will be shipped USPS First-Class Mail. FREE in store pick up and curbside pickup is also available! Be sure to select this option at check out.